Every formula is created by Dawn, a certified aromatherapist, herbalist, and skincare formulator, whose deep knowledge of plants and essential oils brings both tradition and intention into every blend. Ballou products are made in small batches of approximately 1,000 units, formulated and produced in-house at our Vermont location under good manufacturing practices, with professional liability insurance and full control over every ingredient from sourcing to jar. Nothing leaves our hands until it meets the standard we'd hold for our own families. For Bob, who spent more than five decades globalizing some of the world's most recognized personal care brands, that standard is personal. 'It is to appeal to people who are looking for natural products, authenticity,' he says. For Dawn, it is the same care she developed for her own mother. Together, those two commitments are baked into every jar.